Terms of Service

Last updated: 24 September 2026

These Terms of Service (“Terms”) govern your purchase of and access to SmartGroom, including the SmartGroom website, software, booking system and related services.

SmartGroom is developed and operated by Zyn Technology (“SmartGroom”, “Zyn Technology”, “we”, “us” or “our”).

By purchasing, accessing or using SmartGroom, you agree to these Terms.

SmartGroom is intended for business and professional use by pet grooming businesses. If you use SmartGroom on behalf of a company or other business, you confirm that you have authority to accept these Terms on its behalf.

1. About SmartGroom

SmartGroom is business management software designed primarily for independent pet groomers and small grooming businesses.

Depending on the configuration selected, SmartGroom may provide features including:

• Online client booking
• Appointment and calendar management
• Client and pet records
• Grooming history and notes
• Automated appointment reminders
• Two-way client communication
• Card-on-file functionality
• Cancellation and no-show fee management
• Stripe and Square payment integrations
• Google review requests
• Business and booking records
• Data export
• Setup and migration assistance

Features may develop or change over time as the software is improved.

2. Software Licence

When you purchase SmartGroom, you receive a perpetual, non-exclusive, non-transferable licence to use the SmartGroom software for the business or salon covered by your purchase.

The licence itself does not expire because you choose not to renew optional support or update services.

Purchasing SmartGroom does not transfer ownership of SmartGroom’s source code, intellectual property, trademarks, software architecture or other proprietary technology. Those rights remain the property of Zyn Technology and its licensors.

References on the SmartGroom website to “owning” the software refer to your continuing right to use your purchased SmartGroom licence without paying monthly software fees.

3. Pricing

SmartGroom is sold as a one-time software purchase — there are no monthly software fees.

The price displayed on the SmartGroom website at the time you place your order is the price that applies to your purchase.

Current promotional, launch or future pricing may change for new customers without changing the price already paid by existing customers.

Unless otherwise stated, prices displayed on SmartGroom are in US dollars.

4. Costs Not Included in the Software Price

A SmartGroom software purchase does not mean that operating a web-based booking system has no ongoing costs. The following may be charged separately:

• SMS or messaging usage
• Website or application hosting
• Domain registration or renewal
• Stripe or Square payment processing fees
• Other optional third-party services requested by the customer

These services may be supplied by third-party providers and are subject to their own pricing and terms.

SmartGroom does not charge monthly software fees for continued use of your purchased software licence.

5. Support, Maintenance and Updates

Unless a different arrangement is stated in your order, SmartGroom includes one year of standard support from the date of purchase, together with setup assistance and the maintenance or bug-fix updates included in your purchase package.

Support may be provided through channels such as email, WhatsApp or other support methods made available by SmartGroom.

After the included support period ends, continued support, maintenance or access to future product updates may be offered separately. Renewing support or updates is optional unless a separate agreement expressly states otherwise.

Choosing not to renew optional support does not cancel your existing SmartGroom software licence.

However, continued operation of some SmartGroom features may depend on third-party services such as hosting, domain registration, SMS providers, Stripe or Square. Those services must remain active where required.

Unless separately agreed in writing, SmartGroom does not provide a guaranteed service-level agreement or guaranteed support response time.

6. Setup and Migration

SmartGroom may provide reasonable assistance with configuring your account, services, working hours, booking rules, payment integration and supported data migration.

Where you migrate from another platform, you are responsible for obtaining a lawful and usable export of your existing data.

SmartGroom cannot guarantee that every field, record or feature from another software platform can be imported or reproduced exactly.

You should keep a separate copy of your original data until you have confirmed that your migration is complete.

7. 30-Day Money-Back Guarantee

If SmartGroom is not right for your grooming business, you may request a refund within 30 calendar days of your purchase date.

An approved refund covers the SmartGroom software purchase price. Separate third-party charges or usage costs, including SMS usage, domain registration, hosting and payment-processing fees, are not refundable by SmartGroom unless SmartGroom itself charged the relevant amount and expressly agrees otherwise.

Once a refund has been issued, your SmartGroom licence ends and you must stop using the software. You should export any business data you wish to retain before your SmartGroom account is closed.

Nothing in this section limits any non-waivable rights available to you under applicable law.

8. Your Account

You are responsible for:

• Keeping your login credentials secure
• Limiting access to authorised members of your business
• Providing accurate account information
• Maintaining an up-to-date email address and contact information
• Activity carried out through your account by authorised users
• Informing us promptly if you believe your account has been compromised

You must not share access with unrelated businesses or resell SmartGroom access unless SmartGroom has authorised this in writing.

9. Your Business Data

Your client, pet, appointment and booking records remain your business data. SmartGroom does not claim ownership of that information.

You may export supported client, pet and booking data using the export functionality available through SmartGroom.

You are responsible for:

• The accuracy of information entered into SmartGroom
• Ensuring that you have a lawful basis for collecting and using personal information
• Providing appropriate privacy information to your customers
• Complying with applicable data-protection and privacy laws
• Keeping copies of data where appropriate for your business or legal obligations

Further information is available in our Privacy Policy.

10. Data Protection Roles

When Zyn Technology processes information relating directly to you as a SmartGroom customer — such as your account, enquiry, billing or support information — Zyn Technology generally acts as the data controller.

When SmartGroom stores or processes personal data belonging to your grooming clients on your behalf, your grooming business generally determines why and how that information is used and therefore acts as the controller or business responsible for that data. In that context, Zyn Technology generally acts as a service provider or data processor acting on your instructions.

Where applicable law requires additional data-processing terms, the parties will cooperate in putting the required arrangements in place.

11. Client Communications and SMS

SmartGroom may allow you to send appointment confirmations, reminders, service messages, review requests or other communications to your customers.

You are responsible for determining whether you have the necessary consent or other lawful basis to send those communications. You must comply with applicable privacy laws, electronic communications laws, anti-spam rules, marketing regulations and telephone and SMS regulations.

You must not use SmartGroom to send unlawful, deceptive, abusive or unsolicited communications.

12. Payments, Cards and No-Show Fees

SmartGroom integrates with third-party payment processors including Stripe and Square. Payment-card information is handled by the payment processor. SmartGroom does not store full payment-card numbers on its own servers.

Where card-on-file functionality is used, payment details may be represented within SmartGroom by secure identifiers or tokens supplied by the payment processor.

You are responsible for your salon’s cancellation policy, no-show policy, refund policy, pricing, customer disclosures and decision to charge a cancellation or no-show fee.

You must ensure that any fee you charge is permitted by applicable law and consistent with the policy that was disclosed to and accepted by your customer.

SmartGroom provides the technology to support these policies but does not guarantee that every appointment will be attended, every payment will succeed, or every cancellation/no-show charge will be enforceable. Chargebacks, disputes and payment-processing decisions are also subject to the rules of Stripe, Square, banks and card networks.

13. Third-Party Services

SmartGroom may integrate with or rely upon third parties including Stripe, Square, SMS or communications providers, hosting and infrastructure providers, domain providers, Google services, analytics providers and other technology suppliers.

Those third parties operate independently and may have their own terms, privacy policies, pricing and service availability. We are not responsible for outages, policy changes, fees or actions of a third-party provider that are outside our reasonable control.

Where a third-party integration changes or becomes unavailable, we may modify SmartGroom as reasonably necessary to maintain functionality.

14. Acceptable Use

You must not:

• Use SmartGroom for unlawful activity
• Attempt to gain unauthorised access to SmartGroom or another customer’s account
• Circumvent security or access controls
• Introduce malware, malicious code or harmful material
• Reverse engineer the software except where applicable law expressly permits it
• Copy, resell or distribute SmartGroom without authorisation
• Interfere with the operation or security of the Service
• Use the platform to harass, deceive or unlawfully contact another person
• Store information you do not have the right to collect or process

We may suspend access where reasonably necessary to protect SmartGroom, our customers, third parties or the integrity of the platform.

15. Intellectual Property

SmartGroom, Zyn Technology, the SmartGroom software, website, designs, branding, source code, databases, documentation and related intellectual property belong to Zyn Technology or its licensors.

Your purchase gives you the licence described in these Terms. It does not transfer ownership of the underlying intellectual property.

You retain ownership of content and business data that you or your customers lawfully provide through your SmartGroom account.

If you voluntarily provide product feedback or suggestions, you permit us to use that feedback to develop or improve SmartGroom without an obligation to compensate you.

16. Availability and Changes to the Service

We aim to keep SmartGroom reliable and available, but no internet-based software can be guaranteed to operate without interruption. SmartGroom may occasionally be unavailable because of maintenance, security updates, software updates, internet outages, hosting-provider failures, payment-provider outages, SMS-provider outages or events outside our reasonable control.

We may modify or improve SmartGroom from time to time. We will not intentionally remove the fundamental functionality of an already purchased product without a reasonable business or technical reason.

17. Backups and Data Export

SmartGroom provides data-export functionality for supported client, pet and booking information.

Although we take reasonable measures to protect data, you remain responsible for maintaining any business records or backups that you are legally or operationally required to keep independently. We strongly recommend periodically exporting important business data.

18. Suspension and Termination

You may stop using SmartGroom at any time. If you no longer wish to use SmartGroom, you should export any data you want to keep before requesting account deletion or terminating related hosting arrangements.

We may suspend or terminate access where you materially breach these Terms, your use is unlawful, your activity presents a security risk, you attempt unauthorised access, required third-party infrastructure is no longer maintained, or we are legally required to do so.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue before permanent termination. Where lawful and technically possible, we will also provide a reasonable opportunity to export your business data.

19. Disclaimer of Warranties

SmartGroom is provided on an “as available” basis. We aim to provide reliable software, but we do not guarantee that SmartGroom will be completely uninterrupted or error-free, that every customer will attend an appointment, that every reminder will be delivered, that every payment or no-show charge will succeed, that use of SmartGroom will increase your revenue, that you will receive a particular number of reviews or bookings, or that every third-party service will remain continuously available.

You remain responsible for the operation of your grooming business and your relationships with your customers. Nothing in these Terms excludes warranties or rights that applicable law does not allow us to exclude.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Zyn Technology will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, business opportunities or goodwill arising from your use of SmartGroom.

Where liability cannot lawfully be excluded, our aggregate liability arising from SmartGroom will, to the maximum extent permitted by law, be limited to the amount you paid directly to SmartGroom for the software giving rise to the claim during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited.

21. Indemnity

To the extent permitted by law, you agree to be responsible for claims arising from your unlawful use of SmartGroom, your violation of these Terms, your customer communications, your cancellation or no-show policies, your handling of client information and your violation of applicable law or third-party rights.

This section does not apply to the extent a claim was caused by Zyn Technology’s own unlawful conduct.

22. Events Outside Our Control

Neither party will be responsible for failure or delay caused by circumstances outside its reasonable control, including internet failures, hosting outages, natural disasters, strikes, government actions, cyberattacks, telecommunications failures or interruption of third-party services.

23. Changes to These Terms

We may update these Terms when SmartGroom, applicable laws or our business practices change. The current version will always display its effective date.

Material changes that significantly affect existing customers will be communicated where reasonably appropriate. Changes do not retrospectively alter a one-time purchase price that has already been paid.

24. Governing Law

These Terms are governed by the laws of Spain, except where mandatory law requires another result.

Where legally permitted, disputes relating to these Terms will be subject to the courts competent for the place in which Zyn Technology is legally established. This section does not remove any mandatory rights that applicable law gives you.

25. Contact

SmartGroom is developed and operated by:
Zyn Technology
Spain

Website: www.zyntechnology.com
SmartGroom: www.smartgroom.app

For questions about SmartGroom, these Terms, billing or your account, please use the SmartGroom contact page.

For legal or privacy matters, you may also contact: info@zyntechnology.com

Before publication, the operator’s full registered legal name, registered office and company/tax identification details should be displayed here where legally required.