FAQ
Pet grooming software FAQs
Practical questions about running SmartGroom day to day. Where we do not have a documented answer, this page says so rather than guessing.
Looking for pricing, no-show fees or how it compares? Those live on their own pages: pricing, card-on-file, comparisons.
Getting started
How do I get set up on SmartGroom?+
Setup involves adding your services and durations, your availability, your cancellation policy, and connecting Stripe for payments and card-on-file. If you have client and pet data from another platform, export it from there first so it can be brought across. How switching works.
Do my clients need to download an app?+
No. Clients book through your booking page in a web browser. There is nothing for them to install.
Do I need my own domain and hosting?+
SmartGroom includes a front-end website and booking presence. Hosting and domain registration are billed separately from the software purchase, as they are ongoing third-party costs.
Is there support after I buy?+
Contact SmartGroom directly for current support terms before purchasing, so you have them in writing rather than from a summary page. Get in touch.
Running your book
Can I set different durations for different services?+
Yes. Services carry their own duration, so a full groom and a nail trim do not occupy the same slot and your available times reflect what you can actually take.
Can I block out time for myself?+
Your availability is yours to configure. Clients can only book times you have made available.
What happens if a client wants to reschedule?+
The appointment can be moved in your schedule, and your cancellation policy governs whether a fee applies to a late change. You decide whether to apply it.
Does SmartGroom send reminders by SMS or email?+
SmartGroom supports automated appointment reminders. SMS usage is billed separately from the software purchase, because text messages carry a per-message cost from the network.
Can I message clients through SmartGroom?+
SmartGroom supports client communication and chat functionality alongside appointment reminders.
What does the AI booking functionality do?+
SmartGroom promotes AI booking functionality as part of the product. Check the current product or ask before purchase for implementation specifics, rather than relying on a general description.
Your data, and leaving
What happens to my booking site if I stop using SmartGroom?+
SmartGroom supports exporting client, pet and booking information, so your records remain available to your business. Hosting and domain arrangements are separate services and continue on their own terms.
Will SmartGroom work for a mobile grooming business?+
SmartGroom is built for independent groomers, solo groomers, home-based groomers and small grooming salons. Mobile grooming often needs route and travel-time handling, which SmartGroom does not currently promote — ask before purchase if that is central to your business.
Answers on other pages
Rather than repeat them here, each of these has its own page with the detail:
Still have a question?
Ask before you buy. We would rather answer it now than have you find out later.